Application Specialist

Main responsibilities

• Support the roll-out of Dynamics 365 as part of the ERP program, ensuring successful implementation and configuration.
• Act as a subject matter expert in your specific focus area (Finance, WMS, Manufacturing, SCM, or Sales), ensuring that solutions are tailored to business needs.
• Collaborate with stakeholders to gather and document business requirements for system enhancements and configurations.
• Configure and customize Dynamics 365 modules using system tools to meet business needs, including workflows, custom fields, and entities.
• Provide second-line technical support for user queries and issues related to your focus area.
• Conduct user training sessions and create documentation to enhance system understanding and usability.
• Work closely with IT, developers, and cross-functional teams to ensure Dynamics 365 aligns with business processes.
• Analyze business processes and identify opportunities for optimization and efficiency improvements in your area of expertise.
• Stay informed about new features and updates in Dynamics 365, implementing relevant enhancements to the system.

Previous experience and competencies

• Proven experience working with Dynamics 365, including implementation, configuration, and support.
• Expertise in one of the five focus areas (Finance, WMS, Manufacturing, SCM, or Sales).
• Hands-on experience gathering and documenting business requirements.
• Experience in user training and creating instructional documentation.
• Familiarity with workflows, custom fields, entities, and other Dynamics 365 functionalities.
• Involvement in process improvement and system enhancement initiatives.
• Up-to-date knowledge of Dynamics 365 features and related technologies.

We believe that to thrive in this role, you bring the following skills:

• Analytical mindset: Ability to understand complex business processes, analyze requirements, and identify areas for system improvements.
• Problem-solving skills: Proactive and resourceful in troubleshooting and resolving technical issues to ensure seamless operations.
• Strong communication skills: Capable of effectively engaging with stakeholders, translating technical concepts into clear, user-friendly language.
• Collaborative approach: Able to work closely with cross-functional teams to align systems with business goals.
• Detail-oriented: Ensures accuracy in system configuration and documentation while managing multiple tasks.
• Continuous learner: Stays up to date with new features and trends in Dynamics 365 and related technologies.

Fluent in English, both orally and in writing. Swedish is a plus.