Uppsala, Sweden
Posted 1 month ago

•             To support P1/P2 Ticket – After hours on call support

•             Coordinate for overall site health and infrastructure and application environment

•             Coordinates and acts as SPOC/project lead for complex service requests/ local projects (e.g., MES systems, network expansion, MPOD)

•             Interacts with site floor personnel to problem-solve future-state requirements

•             Serves as source of functional understanding of processes, tools, and integration of plant equipment with IT platforms (e.g., Wonderware, Camstar, OSIPI, Werum), as well as Manufacturing business knowledge

•             Interacts with multiple stakeholders – Execution systems, plant engineers and technicians and MLL IT

•             Maintains facility IT ownership

•             Monitor and achieve service levels, tracks metrics/analytics, and ensures site health of GTS services (e.g., network reliability, availability, capacity, etc.)

•             Performs site-level DR,CMDB related to GTS services

•             Risk, security, vulnerability, and compliance management related to GTS services

•             Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services

•             End user knowledge (e.g., training, technical writing) related to GTS services

•             Delivery and coordination of end-user services & service desk related to GTS services (e.g., desktop/printer/other hardware support, network, user access, collaboration tools, mobility, software install/maintenance) 24*7 coverage (best endeavors or formalized)

•             VIP services related to GTS services

•             Service request coordination related to GTS services

•             Experience of working in Life-sciences industry will be preferred

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