Aguila Consulting
Soar to where only eagles dare
2+ years of hands-on technical support experience in fast-paced retail/customer service environments.
Expertise in Mac OSX/iOS, Windows, and Linux platforms; strong skills in troubleshooting hardware/software issues.
Proficient in Salesforce administration – user management, workflows, data migration, and troubleshooting.
Experience with cloud applications (MS Office, Google Suite, Salesforce), and hardware provisioning for laptops/desktops (Apple & Dell).
Solid understanding of networking (TCP/IP, LAN, WAN, VPN) and IT security compliance (SOX, change controls).
Strong communication, customer service, and problem-solving skills; passionate about delivering top-notch tech support.
A+ certified (or equivalent); known for quick adaptability to new tech and team collaboration.