aguilaitconsulting

Full-time
Stockholm, Sweden
Posted 2 days ago

Responsibilities

· Requirements to Onsite Support, incl. VIP Support · For Onsite Services, the support shall be included: o Warranty Service o Software Service o Break Fix Service o Cost Proposals o IMAC o Technical Courier o Service PC or Mobile device o Replacement Unit Stock o Additional Resourcing Onsite/Project Delivery o Hardware lifecycle management in ServiceNow o Printer and in house accessories (screen, desktop etc) o Hardware connection like LAN cable reseating and connection/ disconnection with the guidance on Infrastructure team. · Onsite support shall also include our AV management system on a day to day basis including: o Video support, o Problems with HDMI cables and presentation (change of HDMI cables), o Problems with end users using presentation/sound, o Problems with outlook bookings (Wrong room/Wrong Meeting ID/No able to book room) (Forward meeting to a meeting room can fix many thinks) (only inside outlook), o Problems with Touch panels (Almost every time broken PDS cables), o Problems with dialling in to a meeting (OBTP or via Join MS-Teams app) (Often check the data of the meeting invitation) & Physical onsite support in the room or if a video system needs RMA or other type of onsite service. · This position requires all 5 days to work from office at Hammarby allé 12, Stockholm , Swden. Essential Skills Required · Solid understanding of computer hardware and software: This includes knowledge of components, operating systems (Windows, macOS, Linux), and popular applications (Microsoft Office Suite, etc.). · Troubleshooting expertise: You should be able to identify, diagnose, and resolve technical issues efficiently. · Familiarity with networking fundamentals: Understanding of basic networking concepts like IP addresses and protocols is beneficial. · Comfort with remote desktop tools: Being adept at using tools for remotely connecting to and providing support is essential. · Excellent communication: You’ll need strong written and verbal communication skills to explain technical concepts to users in a clear and concise way. · Customer service focus: A patient, helpful, and positive attitude is key for providing excellent customer support. · Problem-solving skills: Being resourceful and analytical will help you identify the root cause of issues and develop solutions. · Time management and organization: You’ll likely be juggling multiple tasks simultaneously, so strong organizational skills are crucial. Employment Experience Required · 3-5 years of experience in the industry as a Service Desk / Desk Side Support. Language · Fluent in Swedish and English written and Verbal

Job Features

Job Category

IT

Apply Online

A valid email address is required.
A valid phone number is required.