Fiber Business Process Reengineering (BPR) Expert

• Process Analysis & Assessment: Identifying inefficiencies, bottlenecks, and gaps in fiber business processes.
• Process Design & Optimization: Creating optimized workflows, selecting appropriate tools, and providing process documentation.
• Implementation & Change Management: Leading process adoption, training stakeholders, and ensuring seamless integration.
• Performance Monitoring & Continuous Improvement: Establishing KPIs, tracking effectiveness, and identifying improvements.
• Stakeholder Communication & Reporting: Collaborating across departments, providing regular updates, and presenting findings.
• Requirements Elicitation & Documentation: Gathering business requirements and maintaining comprehensive BRDs.

Qualifications (Mandatory)

• Education: Bachelor’s in Business Administration, Telecommunications, Engineering, or related field (Master’s is a plus).
• Experience: Minimum 10+ years in business process consulting, preferably in the telecom industry.
• Certifications: Lean Six Sigma, BPMN, CBPP, TM Forum Business Process Framework (or similar).
• Language: Fluent English (Dutch is a plus).

Essential Skills & Abilities

• Deep understanding of fiber processes (Plan, Build, Fulfillment) OR strong knowledge of telecom infrastructure project management.
• Proficiency in process modeling tools (Visio, Aris, Lucidchart) and techniques (BPMN).
• Strong analytical, problem-solving, and communication skills.
• Experience in change management & project execution.