Timisoara Metropolitan Area (On-site)
Posted 2 weeks ago

Who you are:

  • You can work comfortably in a fast-changing environment on interesting technical challenges.
  • You have a passion for efficiency, performance and continuous improvement.
  • You are all about sharing and collaboration with your teammates.
  • You have good analytical and technical issue resolution skills.

What you will be doing:

  • Providing operational NOC support of handing L1 level troubleshooting.
  • Proactive monitoring of alarms, troubleshoot and incident closure
  • Repairing and recovering from hardware or software failures.
  • Identify, diagnose and resolving network problems as per the work instructions.
  • Follow-up and raise tickets towards vendor support as per criticality and tracking as per SLA.
  • Review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
  • Respond/ Intimate and Remediate customer requests under SLA.
  • Troubleshooting of known faults/Identified scenarios.
  • Co-ordinate with internal/external stakeholders.
  • As a part of change supervision, do pre/post health checks and co-ordinate with Change Implementers.
  • Raise Problem Tickets as a part of problem management.
  • Shift Management: Lead the NOC front office team during your designated shift, ensuring adequate coverage and assigning tasks as necessary.
  • Incident Management: Act as the primary point of contact for all network-related incidents during your shift. Coordinate with internal teams and external vendors to resolve issues and minimize downtime.
  • Documentation: Maintain accurate documentation of network configurations, procedures, and incident reports. Update documentation as necessary to reflect changes and improvements.
  • Training and Development: Provide guidance and mentorship to junior staff members. Conduct training sessions to improve team members’ technical skills and knowledge.
  • Communication: Communicate effectively with stakeholders, including management, other departments, and external partners. Provide regular updates on network status, incidents, and resolutions.
  • Emergency Response: Respond to network emergencies and participate in on-call rotations as needed to provide 24/7 support.

What are we looking for:

  • Several years of experience as Front Office with good understanding of Telecom Network Architecture
  • Previous experience in a leadership or supervisory role preferred
  • Good Knowledge of Telecom mobile network domains and functions.
  • Excellent troubleshooting skills and the ability to work under pressure in a fast-paced environment.
  • Strong communication skills, both verbal and written, with the ability to interact effectively with technical and non-technical stakeholders.
  • Ability to work independently and in a team environment.
  • Ability to interact with customers and internal stakeholders.
  • Knowledge of mobile network domains and functions (Network operation center, field, Project)
  • Proactive attitude to use his/ her initiative to react quickly, to work effectively in emergency situations under minimum supervision.
  • Self-motivated and capable to work within a strong team environment is essential.
  • Should have experience to provide Level 1 fault management support, executing changes in the network
  • Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
  • Experience working in 24X7 shift operations; work from office.
  • Understanding of Service Level Agreements and Key Performance Indicators.
  • Have fundamental knowledge in SLA and KPI of 2G,3G/4G/5G network
  • English language skills in spoken and written words of at least B1 level of the Common European Framework of Reference for Languages;
  • German language skills is nice to have.

Technical Knowledge:

  • Good Operating Systems knowledge;
  • Experience in multivendor equipment like Nokia, Huawei, and Ericsson RAN equipment.
  • Good understanding of the O-RAN Architecture, including CU-DU interfaces will be added advantage
  • Understanding of 2G / 3G / LTE / NR RAN (eNB, RNC, SEG-W,gNB) Network.
  • Experience of working on SDN/NFV technologies
  • Basic Understanding of TCP/IP Networking concepts
  • Basic knowledge of Containers and Container Orchestrators: Kubernetes, Docker;
  • Basic Linux with database knowledge would be a plus

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